All orders are processed within 1 to 5 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with a tracking number.
We are not responsible for lost, stolen, tampered with or carrier delayed packages.
DOMESTIC SHIPPING RATES
Shipping within the UK takes 5-14 business days at the rate of £5. In the event that your order exceeds £200, your shipping is free of charge.
We offer international shipping, the following charges and delivery times apply:
|Europe||£10||7 to 20 business days|
|US||£20||10 to 21 business days|
|Rest of the world||£25||14 to 25 business days|
Buyers are responsible for local duties, taxes and advancement fees at delivery in countries if and when applicable.
Shipping times and rates will vary depending on the item purchased. We will contact you directly to let you know the turnaround time and cost before purchasing the made-to-order piece.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of the shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number and we will look into it for you.